Digital Assistant
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The personal shopping assistant for your website

Digital Assistant helps sell products and support customers. Enabling brands to recreate their in-store experience — online.

A customer shopping for homeware is delighted that Digital Assistant recommended a product that the like based on their shopping trends
A customer shopping for homeware is delighted that Digital Assistant recommended a product that the like based on their shopping trends
I've found the perfect planter for my new home.
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Inspired by your shopping trends
A hanging planter product being recommended by Digital Assistant to a customer
Hanging Ceramic Planter
£16.00
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An indecisive customer seeks reassurance about whether the product he's viewing is good quality
An indecisive customer seeks reassurance about whether the product he's viewing is good quality
These look good, but how do I know if they'll be comfortable?
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Digital Assistant shows the customer a media message graphic which promotes positive Trust Pilot reviews to backup the product's quality
Find out why customers think our boxer briefs are the best.
Read reviews
A frustrated customer wants to provide feedback about their online shopping experience
A frustrated customer wants to provide feedback about their online shopping experience
Hmmm... their shipping policy is NOT clear enough!
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How satisfied are you with the overall customer service?
Very satisfied
Satisfied
Somewhat satisfied
Dissatisfied
Very dissatisfied
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A customer describes how she was pleased to have been shown a promotion by Digital Assistant
A customer describes how she was pleased to have been shown a promotion by Digital Assistant
That's a great offer. I'm going to treat myself.
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Digital Assistant shows the customer a media message promoting an offer on makeup products
Get 20% off our best makeup when you buy 2 or more selected items
Shop now
A customer is visibly confused by the product options available to him when shopping for laptops
A customer is visibly confused by the product options available to him when shopping for laptops
I have no idea which laptop to buy for my home office.
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Need help choosing a new laptop? What best describes your needs?
Browsing the web
Streaming content
Office / multitasking
Editing photos / videos
Gaming
Submit
A bargain-hunting customer is seeking a further discount on a sale item
A bargain-hunting customer is seeking a further discount on a sale item
Those trainers I want are on sale but they're still a bit expensive.
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Digital Assistant is offering a promocode for an extra 10% discount on the customer's order
Get an extra 10% off your next order
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A customer has run out of blue hair dye and needs to order some more
A customer has run out of blue hair dye and needs to order some more
OMG! I need more of that blue hair dye – fast!
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Welcome back. We've saved your recently viewed items...
The product recommendation feature conveniently shows the customer the blue hair dye that they had previously purchased
Professional Hair Dye
£5.99
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A customer is relieved to see that this store offers free delivery and installation
A customer is relieved to see that this store offers free delivery and installation
Yesss! They'll deliver the TV and set it up for me.
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A media message lets the customer know that he'll get free delivery and installation as a benefit of the purchase
Free delivery and installation for all 4k Ultra HD Televisions
Shop now
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Trusted by 1,000+ businesses

Discover what your Digital Assistant can do

Guided Selling

Support your customers

Give customers the support, guidance and inspiration they need at every step of the funnel.

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    Target visitors with highly relevant messaging
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    Automate answers to common questions
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    Inspire purchase decisions with recommendations
Shop assistant recommends a product to a customer
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A retail assistant draws a customer attention to some new limited edition products
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Personalisation

Elevate customer engagement

Understand, identify and deliver the optimum experience for every one of your customers.

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    Build unique audiences with real-time segmentation
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    Enhanced targeting and content customisation
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    Find what works with simple and advanced testing

Digital Experience

Increase customer satisfaction

Leave a lasting impression by engaging with your customers like you're right there with them.

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    Connect the dots from discovery to purchase
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    Make every touchpoint meaningful & personal
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    Earn loyalty and build positive brand sentiment
A sales assistant asks a customer if they'd like to sign-up to a mailing list once they've completed their purchase
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Ready to help your customers when they need it most

Product Recommendations

Inspire and guide customers with their purchase decisions

Offering better product discovery, greater catalogue coverage, increased conversions and higher order values.

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Inspired by your shopping trends
Digital Assistant recommends this product to a customer who had viewed related products
Smart Watch
£120.00
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Customer Survey

Discover a uniquely refreshing perspective of your customers

Save time with highly targeted surveys that align with your goals and leave a positive lasting impression on your customers.

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How would you rate your shopping experience today?
😤
🙁
😐
🙂
😀
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Problem Solver

Simulate a meaningful interaction between your brand and customer

If you don’t ask, it’s just a guess. Use declared data to understand and support your customers with the things they actually care about.

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Need help choosing a new laptop? What best describes your needs?
Browsing the web
Streaming content
Office / multitasking
Editing photos / video
Gaming
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Media Message

Apply customer context to specific messaging and offers

Use Media Messages to identify the pivotal moments where “micro-narrative” messaging could better meet your customer needs.

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The Digital Assistant media message feature shows relevant offers and information to specific audiences
Get what you need now. Pay in 3 instalments and avoid interest.
Shop now

Promotional Code

Protect your margins with smarter discounting strategies

You don’t have to offer crazy deals to make promocodes worth your while. Even small incentives can be enough to sway a would-be shopper in your direction.

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A promotional code discount is offered to specific audiences within certain scenarios
Get an extra 10% off your next order
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Email Subscription

Collect emails and build your subscriber lists

Make a good first impression, boost brand reach & increase subscriber rates with a clear and timely value exchange.

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Digital Assistant shows an appealing image and message to persuade customers to subscribe
Sign up and stay in the loop on the latest and greatest tech deals.
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Digital Assistant Hub

Create a cohesive experience with all your stuff in one place

Store messages, recommendations, promo codes, and other content in one convenient place, so your customers can always find exactly what they're looking for.

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Since implementing Digital Assistant, it has been clear to see an extreme increase in not only engagement but also conversions.
Ebonie Logan
, 
Global Affiliate Partnership Manager
Claire's

Why choose Digital Assistant?

For your business
For your customers
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Powerful, flexible features

Enable your team with a faster, easier way to do all kinds of useful things.

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Scale, without scaling costs

Switch to a lighter, leaner, simpler solution that can grow with your business.

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Achieve more, with less

Experiment and adapt with fewer integrations, lower implementation and training costs.

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Expand your expertise  

Lean on our consultative client success managers - to help you outsmart the competition.

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Make it your own

Customise Digital Assistant to natively align with your website, audience and brand.

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Protect your brand

Build positive customer sentiment with non-intrusive, user-centric engagement methods.

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Joined-up experience

Deliver smarter, more unified, increasingly connected solutions across the journey.

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Always a friendly face

Build common and consistent design patterns to create a positive association with your brand.

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Never 'in your face'

Working alongside your website, users can interact with the page whilst being assisted at the same time.

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Available 24/7

Always-on support and inspiration your customers need – as they move from prospect to purchase.

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The power of choice

Give customers the flexibility and control to engage in their own time and on their own terms.

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More than a message

Create a conversation by imitating the behaviours of an in-store shopping assistant.

Request a Digital Assistant demo

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