Digital Assistant understands true customer intent to deliver messages your visitors want to receive, at the most appropriate moment on their journey.
We distil extensive consumer insights into five key shopping modes which encompass every stage of the ecommerce journey. By understanding why each customer is on your site, Digital Assistant will compose the most relevant features to create a highly personalised browsing experience, helping guide them through their journey to purchase.
Digital Assistant campaigns intelligently respond to customer intent in real-time, helping you build powerful onsite engagement strategies without the need to change your existing website.
Flexible, customisable and designed to meet your needs, choose from Digital Assistant’s range of features and smart triggers to build impactful and relevant onsite experiences that will inspire and engage every mode of customer.
Uncover the reasons behind every visit to your website
Address the pains, needs and motivations of your customers in real-time
Inspire customers to complete their purchases with tailored content and personalised offers
Inspire customers with personalised product recommendations at every stage of their journey
Remind customers of products they previously browsed to guide them to purchase
Give customers the option to return to complete their purchases another time
Encourage customers to share products they like on social media
Help customers to easily find what they are looking for on your website
Inspire customers to add additional items to their basket with assistive recommendations
For visitors that are new or returning.
By segmenting visitors based on whether they have visited your site before, Digital Assistant will trigger to show each visitor more contextually relevant content.
For visitors that show no sign of action.
If there is no activity on a page for a specified timeframe, Digital Assistant will launch to re-engage visitors with their browsing.
For visitors that show signs of leaving.
By predicting when a visitor is about to exit your website, Digital Assistant will deliver engaging messaging to encourage them to spend longer on your website.
For visitors that viewed or clicked your other channels.
Connect offsite interactions, whether that be via digital advertising or email, with your website by displaying a consistent message on page load.
For visitors that are unsure.
When a visitor clicks the back button, choose from Digital Assistant’s range of features to help them find the products they are looking for.
For visitors that take action.
Launch Digital Assistant when a visitor clicks your ‘Add to basket’ CTA, triggering messaging that will guide them to convert.
Increase conversion rate by effectively guiding customers through the purchasing process.
Reduce bounce rates and increase time spent on site by engaging customers with more relevant onsite content.
The interface adapts to all devices, while AB testing allows you to test and measure campaigns to guarantee the most successful results.
Seamlessly integrates with your website, ensuring no disruption to your customer’s browsing experience.
Intelligently deliver real-time 1:1 personalisation at scale to build onsite experiences that are truly unique.
Encourage your customers to make additional purchases by recommending products they may be interested in.
Seamlessly connect your onsite engagement strategy to your digital advertising and remarketing channels to deliver a more consistent and relevant experience across the full customer journey.
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